Hotel reservation procedure:
1. Guests book hotel room on the website, if check-in time is later than 18:00PM, most hotels require credit card guarantee, if earlier than 18:00PM normally hotels do not require credit card guarantee exept for the high seasons.
2. Then we process the hotel booking, and send guests confirmation Email within 10 minutes to 12 hours; if hotel is full or price updated, we inform guest by Email that the hotel can not be booked or price adjusted.
3. Guest can print out the confirmation Email and the hotel address/telephone, when arrive in the hotel, guest can show the confirmation email to reception and inform them the guest name to check in hotel with the discount price. (all the guest's info is already in the hotel system, the hotel is waiting for the guest to check in. If you are going to arrive in the hotel late, please call the hotel to keep your room, and you are on the way to the hotel.)
4. Guest check out in the hotel, the guest will enjoy the discounted rate for the room charge, which is guaranteed by our agreements with hotels in China.

Hotel Payment Method: Pay at hotel side(when you arrive in the hotel check-in), no pre-payment for hotel booking, credit card is for room guarantee only.
Difference between "Book by Credit Card" and "Book Not by Credit Card":
1. Book by Credit Card can guarantee the guest's room if the guest will check in later than 18:00, this is very important in the hotel peak seasons. If the guest does not check in the hotel without prior notice, the hotel will charge the guest's credit card for one night's fee.
2. If it is not in the hotel peak seasons, Book Not by Credit Card may also guarantee the guest's room till 18:00 clock of the arrival date.
In both way the hotel will reserve the rooms for guests, if credit card is required by the hotel, we will notify the guest to provide credit card info to secure their rooms.

How to Get the Air Ticket After Booking Flight Online?
Since year 2006, all China airline companies use E-ticket system for all China domestic flights, they do Not issue Paper Tickets anymore.
So passengers do not use paper ticket to check in plane, all passengers only use their passports to check in, all the passengers' names and passport numbers are recorded in the airline's check-in system.
When passengers book flights on the website and successfully pay the tickets, we will send the E-tickets to their email address, passengers may also print out the confirmation email for the flight check-in.

Flight Booking procedure:
1. Guests book a flight on the website, remember to provide passport number and full name(seperate Last/First Name by "/"), and provide credit card info for the flight payment.
2. Then we process the flight booking and charge the payment, send guests confirmation Email(E-ticket info) within 30 minutes to 12 hours; if the flight is not available or discount changed, we inform guest by Email that the flight can not be booked(we will refund the money back to guest if the flight can not be confirmed).
3. Guest may print out the confirmation Email(with E-ticket info), when guest arrive in the airport, check-in, guest just show his passport(the name and passport number match the booking info in the system), the airline company can find your record in their system, then you can aboard the plane.

Flight Payment Methods:
The air ticket prices online include: Airfare, Fuel Tax and Airport Tax, and 5% Transaction Fee for international credit card payments.
1. For Verified by VISA:
If you are a VISA card holder, then you can contact your credit card bank to open "Verified by VISA" function. "Verified by VISA" is available and popular in most countries worldwide, so please call your bank to enable this "Verified by VISA" function, or go to your bank's website to enable this function for your card.
You will need to set a password for "Verified by VISA" online payments; this function will protect your card from fraudulent uses.
For introductions about "Verified by VISA", please visit VISA Organization Website. 

2. For the PayPal payment:  
If you can not enable "Verified by VISA", then please choose pay throught PayPal.com. You do Not need to have an account with PayPal before, just go pay with your credit card through PayPal the first time, once you finished a payment, you will be registered on PayPal.com automatically (your PayPal account will be created with your email address and a password, which you can login PayPal.com in the next time for the other payments.)

Note: For PayPal payment, we require the payer must be one of the passengers, or Verified PayPal Register; If the payer is not passenger, then the payer must be a "Verified Register of Paypal.com", please loggin PayPal.com to verify your credit card, then you will become a "Verified Register", after that you may book the flight for your friend again.
(If you are buying ticket for your friend, or travel agancy buying tickets for their customers, then please register as a "Verified user of PayPal" first.).
We will reject flight bookings which do Not meet above qualifications, and refund the money back.
Paypal Customer Service Contacts:
If you have problem to pay through Paypal.com, please call following telephones for help.
China:              + 86 - 21 - 2891 3600 ext.5012
USA, Canada: + 1- 888-221-1161(toll free), +1-4029-352 050
Singapore:       + 65 - 6510 4650
Australia:         + 61-800-073-263 (toll free),  (02) 8223-9500
Austria:            + 49 (0)- 180 500 6627
Belgium:           +32 - 070 359 905
France:             +33 - 0821 230 233
German:           + 49- 0180 500 66 27
Italy:                 +39 -848 390 110
Ireland:             +353 -1890 943 220
Japan:               +81 - (03)-5767-5552
Netherlands:     +31 - 0900 2658950
Poland:             +48 - 353 1 436 9034
Spain:               +34 - 902 885 248
Switzerland:      +49 (0) 180 500 66 27
UK:                  +44 - 08707 307 191
ROE:                00 353 1 436 9001

Flight Cancellation Policy:
1. The cancellation fee is 10%~100% of total air fair(including credit card transcation fees), the cancellation fees vary depending on the ticket discount percentage and the airline companys policy.
The lower discount, the higher of cancellation fee:
For 50per discount tickets, these tickets can not be cancelled, nor changed. So if you cancel 50per discount air tickets, we can Not refund, the cancellation fee is 100% of airfare.
For low discount tickets (60per discount~70per discount tickets), normally the cancellation fee vary from 30% to 60% of total airfair;
For the First Class, Full Price tickets and more than 70per discount tickets, normally the cancellation fee vary from 10% to 30% of total airfair.
2. We will deduct the cancellation fee and refund the rest of the airfair to the customer credit card.
Flight Change Policy:
1. For 50per discount tickets: these tickets can Not be changed. 
2. For 60per discount ~ full price air tickets: change fee: 10%~20% of total airfare. they can be changed only once to the same airline company flights (the same route and same passenger) and the same discount level, if there is no the same discount for your changed date/flight, then you also need to pay the extra fees for the difference. you may pay the change fee and extra fees for the flight change in the airport when you check-in.
3. If you want to change to other airline companys flight, you will have to cancel your original flight(cancellation fee occur, ticket will be partial refund) and you need make a new flight purchase.
What if i missed my flight:
If you arrive in the airport late for your flight check-in (all passengers are required to aboard the plane 30 minutes before the plane take off, so the airport stops check-in 30 minutes before the take off time), if you missed your plane, you have two options:
1. If there is a later flight of the same airline company, you can change your ticket to this later flight, just pay any change fee, extra fee(if there is discount difference between the ticket you bought and the later flight) to the airline company at the airport, then aboard the later flight.
2. If there is no other flight of the same airline company, you can also change to other airline company's flight: But you will have to cancel your original flight ticket(cancellation fee occur, ticket will be partial refunded by us) and you need to buy a new flight ticket at the airport to aboard the later flight.

Guaranteed Low Prices
ChinaTour.Net has agreements with all the listed China hotels, to guarantee that all the guests who book hotels through ChinaTour.Net will enjoy the discounted rate it provides, and also guarantee the hotel rooms for the guests in their arrival date.
Please note that the hotel rates listed in the website already include the service fee and tax, not include the laundry, telephone, dinner and drinks in the hotel. (only a few hotels include laundry in their room rate)

ChinaTour.Net also integrate with China airline companies system, to provide the most updated air fare discount informations, which benefit our customers to book flights with the best prices the air companies can provide, the system also displays all competing air companies prices for the same itinerary.